About High Street CX
Professional web chat support that protects your brand.
We help businesses respond instantly, support customers consistently, and convert more visitors—without hiring, training, and managing a full in-house chat team.
What you can expect
A simple, repeatable delivery model: define outcomes, build scripts, train agents, then measure and improve every week.
On-brand conversations
We align tone, product knowledge, and escalation rules to your business.
Fast response times
Visitors get help immediately—reducing bounce and abandoned carts.
Quality assurance
We review chats, coach agents, and refine scripts to keep improving.
Clear reporting
You see what happened in chat and what to optimize next.
How we work
01
Discovery
Goals, customer journeys, FAQs, tools, and success metrics.
02
Playbooks
Scripts, workflows, lead capture, escalation, and handoff rules.
03
Launch
Coverage setup, training, and a managed rollout.
04
Optimize
QA reviews, coaching, reporting, and continuous improvements.