Pricing
Simple, transparent pricing
At High Street CX, we keep pricing straightforward and flexible. Most clients start with a pilot, billed per agent, per hour, with no long-term commitment.
Our pricing reflects UK-based delivery, structured training, active quality assurance, and clear reporting.
How our pricing works
Hourly, per-agent model
We charge based on the number of agents assigned and the hours they are scheduled to support you. This keeps costs aligned with actual usage and makes pilots easy to approve.
We charge based on:
- The number of agents assigned
- The hours they are scheduled to support you
Typical use case:
A small pilot with one to two agents during business hours.
What’s included
Your hourly rate covers everything needed to run chat support properly.
Trained, UK-based web chat agents
Onboarding and playbook setup
Tone of voice alignment
Quality assurance and coaching
Performance monitoring
Regular reporting and insights
Ongoing optimisation during the pilot
There are no hidden costs for management or QA.
What affects pricing
Pricing can vary depending on:
- Coverage hours (business hours vs extended hours)
- Number of agents required
- Expected chat volume and concurrency
- Complexity of enquiries
- Industry or compliance requirements
We’ll always talk this through before anything starts.
Pilot-first approach
Most clients begin with a pilot. It’s the simplest way to validate quality, tone, and outcomes before you scale coverage.
Test quality and responsiveness
Validate tone and customer experience
Measure impact before scaling
Reduce risk before committing to broader coverage
At the end of the pilot, we’ll recommend:
- Scaling agent numbers
- Extending coverage
- Refining scope and intents
There’s no obligation to continue if it’s not the right fit.
After the pilot
Once delivery is proven, clients typically move to a larger agent pool, fixed coverage windows, or a blended hourly and monthly model—based on real data, not assumptions.
Ready to talk pricing?
If you’re exploring chat support or considering a pilot, we’re happy to:
- Recommend a simple starting setup
- Talk through expected costs (without surprises)
- Answer operational or delivery questions
Pilot-friendly. No long-term commitments. Designed to scale.