Privacy Policy
Privacy Policy
How we handle your personal data.
High Street CX respects your privacy and is committed to protecting your personal data. This policy explains what we collect when you visit our website or contact us, how we use it, and the choices and rights you have.
This policy is organised into 12 sections. The overview below is provided for convenience.
Last updated: 8 January 2026
1. Important information
This policy explains how we handle personal data in relation to this website and enquiries you send to us. It should be read alongside any notices shown at the point we collect information (for example, within a form).
Our website may include links to third-party websites. We do not control those sites and are not responsible for their privacy practices.
2. Who we are
“High Street CX” ("we", "us", "our") provides web chat outsourcing services.
Contact email: office@highstreetcx.com
Address: 1 High Street, Launceston, PL15 8ER
3. What personal data we collect
The types of personal data we may collect include:
- Enquiry data – name, company (if provided), email address, phone number (if provided), and the message you submit through our contact form.
- Communications – emails and messages you send to us and our replies.
- Technical and usage data – basic information about your device and how you interact with the site (for example, IP address, browser type, pages viewed), primarily for security and performance.
- Preferences – your cookie choices (see the Cookies section).
4. How we collect personal data
We collect personal data in a few ways:
- Direct interactions – when you fill in forms on our website or contact us by email.
- Automated technologies – when you browse the site we may collect basic technical data; and (only if enabled) analytics data via cookies.
5. How we use personal data
We use personal data to run our website and respond to enquiries. The table below summarises common purposes and the lawful basis we rely on under UK GDPR.
| Purpose | Types of data | Lawful basis |
|---|---|---|
| Respond to enquiries and provide information | Enquiry data, communications | Legitimate interests |
| Schedule calls and manage follow-ups | Enquiry data, communications | Legitimate interests |
| Protect the website and prevent misuse | Technical and usage data | Legitimate interests |
| Measure website usage (when enabled) | Analytics data | Consent |
We may also process personal data to comply with legal obligations (for example, record keeping) where applicable.
8. Where data is stored
Personal data may be stored with our service providers in the UK and/or other locations depending on where their systems are hosted. Where data is transferred internationally, we aim to ensure appropriate safeguards are in place.
9. How we protect personal data
We use reasonable technical and organisational measures to protect personal data, including access controls and secure configuration of our systems.
No method of transmission or storage is completely secure, but we work to reduce risk and respond appropriately to security issues.
10. Data retention
We keep personal data only for as long as needed for the purposes described in this policy. For example, we retain enquiry communications to manage conversations and maintain appropriate business records.
11. Your rights
Depending on your location and applicable law, you may have rights in relation to your personal data, such as access, correction, deletion, restriction, objection, and portability.
If you are in the UK, you also have the right to complain to the Information Commissioner’s Office (ICO).
12. Contact details
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at office@highstreetcx.com.
Postal address: 1 High Street, Launceston, PL15 8ER