Pilot Programme
Start with a low-risk pilot
We recommend starting with a short pilot to test quality, tone, and performance before scaling.
Our pilots are designed to be simple, flexible, and easy to approve, with no long-term commitment.
What is a pilot?
A pilot is a short engagement that allows you to:
- Experience our agents handling real customer conversations
- Validate response times and tone of voice
- Test escalation and handover processes
- Review reporting and quality assurance
Most pilots run for two to four weeks during business hours.
What’s included
Every pilot includes:
Dedicated web chat agents
Structured onboarding and playbook setup
Tone-of-voice alignment
Quality assurance and coaching
Performance monitoring
Regular reporting and feedback
There are no hidden management or setup fees.
How the pilot works
1.
Discovery
We agree on scope of support, coverage hours, chat volume expectations, and escalation rules.
2.
Onboarding & setup
We prepare chat playbooks, scenario handling guides, and agent readiness checks. Agents are trained for your use cases before going live.
3.
Launch
The pilot goes live with close supervision, active quality monitoring, and clear escalation paths so we can spot and resolve issues quickly.
4.
Review & next steps
At the end, we review performance and recommend whether to continue as-is, adjust scope/coverage, or scale agent numbers. There’s no obligation to continue beyond the pilot.
Who pilots are best for
Our pilot programme works well for teams that want to validate web chat before committing to broader coverage.
- Ecommerce brands
- SaaS companies
- Service-based businesses
- CX teams testing web chat for the first time
- BPOs needing overflow or backup support
Why start with a pilot?
Minimal risk
Fast setup
Clear visibility of performance
No long-term commitment
Easy path to scale
Ready to start a pilot?
If you’re exploring web chat support or need additional capacity, we’re happy to:
- Recommend a simple pilot setup
- Answer operational questions
- Talk through timelines and costs